Frequently Asked Questions

Will my ticket(s) be valid for 2021?

All 2020 tickets will be automatically transferred to the corresponding day of the festival in 2020. If you are happy to have these tickets transferred then you don’t need to do anything. Should you be unable to attend the festival in 2021 please contact the ticket agent who you purchased your ticket through for further information on your options.



I can’t remember who I purchased my tickets through – how do I find out?

Ticketmaster, Ticketweb, Gigantic, DHP and Alt Tickets were all selling tickets to the 2020 festival. Please look for conformation emails to find which agent you purchased your tickets through.



Terms of Entry

  • Searches will be in operation at this event – all bags will be searched
  • All ticket holders may be asked to produce proof of age on entry to the concert and at the bar
  • No food and drink can be brought in – there will be plenty of venders on site to suit most dietary requirements (a doctor’s note will permit food/drink required for medical conditions)
  • No glass containers (including perfume/aftershave) – empty plastic or reusable bottles sized 500ml or less are permitted for refilling
  • Umbrellas are permitted, but must be taken down during the show
  • No professional cameras, video cameras or audio recording devices
  • Customers are permitted to bring a chair with them – this can only be used within the designated chair area
  • Children under 16 must be accompanied by an adult at all times
  • Full T&Cs can be found at lizhobbsgroup.com



Approved Ticket Agents

  • www.newarkfestival.co.uk

  • www.lhgtickets.com

  • www.gigantic.com

  • www.alttickets.com

Will the dates for Ellis Mather Presents Newark Festival be the same in 2021?

The festival will take place over the August Bank Holiday weekend in 2021 – Friday 27 – Saturday 28 August 2021



Exchanges & Refunds

We cannot refund or exchange your ticket unless this event is cancelled or postponed. If you purchased tickets for Ellis Mather Presents Newark Festival 2020, you should contact your ticket agent for all options. If you purchase tickets for 2021 you are no longer able to get a refund on their 2020 tickets. If you use the discount code but haven’t retained you original tickets the booking is not valid and will be cancelled.



Disabled Access

Disabled tickets are available for each concert, and will be issued on a first come, first serve basis. A copy of our disabled ticketing policy is available on request by emailing tickets@lizhobbsgroup.com.

Accessible tickets for Newark Festival are available by clicking the Tickets tab above, or by phoning 0844 477 1000.

It is our intention that our events are fully accessible for all. If you have any specific requirements with regard to accessible provision, then please contact us and where possible we will make all reasonable adjustments.



Will Ellis Mather Presents Newark Festival 2021 have the same line up as 2020?

We’re hoping that all the artists will be able to make the new dates for the 2021 festival and are working with their agents and management teams to confirm this at their earliest opportunity.



I'd like to take advantage of discounted tickets for the festival in 2021 - how do I do this?

If you are happy to transfer your tickets to Ellis Mather Presents Newark Festival 2021, as a thank you, you will be able to purchase extra tickets at 50% discount. If you purchased tickets directly via the festival website (TicketWeb) you will be able to purchase discounted tickets by using your Customer Order Number as a promotional code which will need to be entered into the Access Code box at the top of the ticket page. If you purchase your tickets thorugh one of the other ticket agents please contact the ticket agent you purchased via for more information on how to claim yout discount. Please note that by claiming further tickets at a 50% discount you are accepting to have your origional tickets re-issued for the 2021 festival and will not be able to claim a refund on these tickets.



Coronavirus Update

This concert is due to take place after all Government restrictions have been lifted.

The concert will take place subject to appropriate Government guidelines to ensure all concertgoers, staff and crew are able to attend the concert in a safe and secure environment.

Any restrictions/updated guidelines will be issued in due course.