Question 1

Ticket Informatoin

Accepted Answer

By now you should have received your tickets – please remember to have this ready to be scanned as you enter the venue! All tickets for the 2021 festival are e-tickets - please ensure you have checked your junk mail or SPAM folder if you can't see your tickets. If you have not received your tickets, please contact the ticket agent you purchased your tickets from. Tickets will be available to purchase on the door fom the box office, however the 'on the day' price will increase. Ticket upgrades will also be available should you sish to upgrade from GA to Gold Circle or Premier. We cannot guarantee the validity of any tickets purchased via a resale site, and therefore you may be refused entry.

Question 2

Will my ticket(s) be valid for 2021?

Accepted Answer

All 2020 tickets will be automatically transferred to the corresponding day of the festival in 2021. If you are happy to have these tickets transferred then you don’t need to do anything. Should you be unable to attend the festival in 2021 please contact the ticket agent who you purchased your ticket through for further information on your options.

Question 3

What time does the box office open?

Accepted Answer

The Box Office opens at 2pm and will close around 9pm. If any tickets remain on the day of the concert, these will be available to purchase from the box office – subject to availability and may be subject to a price increase.

Question 4

I'd like to take advantage of discounted tickets for the festival in 2021 - how do I do this?

Accepted Answer

If you are happy to transfer your tickets to Ellis Mather Presents Newark Festival 2021, as a thank you, you will be able to purchase extra tickets at 50% discount.   If you purchased tickets directly via the festival website (TicketWeb) you will be able to purchase discounted tickets by using your Customer Order Number as a promotional code which will need to be entered into the Access Code box at the top of the ticket page.      If you purchase your tickets thorugh one of the other ticket agents please contact the ticket agent you purchased via for more information on how to claim yout discount.   Please note that by claiming further tickets at a 50% discount you are accepting to have your origional tickets re-issued for the 2021 festival and will not be able to claim a refund on these tickets.

Question 5

I can’t remember who I purchased my tickets through – how do I find out?

Accepted Answer

Ticketmaster, Ticketweb, Gigantic, DHP and Alt Tickets were all selling tickets to the 2020 festival. Please look for conformation emails to find which agent you purchased your tickets through.

Question 6

Who is perfomring at Ellis Mather Presents Newark Festival 2021?

Accepted Answer

The Line -up for the festival has been confiemd as: Ryan Arnold - DJ Set Lemar Vernon Kay - DJ Set Gabrielle McFly

Question 7

Do you have the set times?

Accepted Answer

There will be a number of support acts performing before the main act, with music playing from gates opening. Timings are as follows: 1500 Gates  1545 DJ Ryan Arnold 1700 Lemar 1800 Vernon Kay 1930 Gabrielle 2100 McFly The concert is scheduled to end at between 10.15 - 10.30. All timingsare subject to change and should be used as a guide only.

Question 8

What time do the gates for the festival open?

Accepted Answer

Gates will open at 3pm and will remain open for entry throughout the evening. Approximate finish time of 10.15pm. Timings are always subject to change.

Question 9

Will the dates for Ellis Mather Presents Newark Festival be the same in 2021?

Accepted Answer

The festival will take place on Saturday 21 August 2021

Question 10

Will there be any coronavirus testing required to acces the festival?

Accepted Answer

Restrictions have now been lifted, and we do not require you to provide proof of a negative test or vaccination. That being said, we would like to encourage all attendees to take a covid test before attending the concert. All staff working at the event will have to provide a negative test result before they are allowed to enter the concert site. We are strongly recommending the use of facemasks for both staff and customers, especially whilst in queues and in high footfall areas, such as toilets and bars. There will be a covid compliance officer in place at the concert ensuring that best practises are maintained in all the bar, food and toilet areas. All bar, concession areas will be cleaned regularly with additional sanitisation provided.

Question 11

Exchanges & Refunds

Accepted Answer

We cannot refund or exchange your ticket unless this event is cancelled or postponed. If you purchased tickets for Ellis Mather Presents Newark Festival 2020, you should contact your ticket agent for all options.   If you purchase tickets for 2021 you are no longer able to get a refund on their 2020 tickets.   If you use the discount code but haven’t retained you original tickets the booking is not valid and will be cancelled.

Question 12

Terms of Entry

Accepted Answer

Searches will be in operation at this event – all bags will be searched All ticket holders may be asked to produce proof of age on entry to the concert and at the bar No food and drink can be brought in – there will be plenty of venders on site to suit most dietary requirements (a doctor’s note will permit food/drink required for medical conditions) No glass containers (including perfume/aftershave) – empty plastic or reusable bottles sized 500ml or less are permitted Umbrellas are permitted, but must be taken down during the show No professional cameras, video cameras or audio recording devices Customers are permitted to bring a chair with them – this can only be used within the designated chair area Children under 16 must be accompanied by an adult at all times

Question 13

Approved Ticket Agents

Accepted Answer

www.newarkfestival.co.uk www.ticketweb.co.uk www.lhgtickets.com www.gigantic.com www.alttickets.com

Question 14

Disabled Access

Accepted Answer

Disabled tickets are available, and will be issued on a first come, first serve basis. A copy of our disabled ticketing policy is available on request by emailing tickets@lizhobbsgroup.com. Accessible tickets for Newark Festival are available to purchase from the festival website via TicketWeb and Gigantic Tickets Accessible parking is available for blue badge holders situated in the Tolney Lane car park on a first come first served basis. It is our intention that our events are fully accessible for all. If you have any specific requirements with regard to accessible provision, then please contact us and where possible we will make all reasonable adjustments.

Question 15

Parking & Transport

Accepted Answer

There is no on-site parking – Newark has a number of pay and display car parks, more information can be found here - https://www.newark-sherwooddc.gov.uk/carparks/carparklocations/ Newark Festival Parking will be available at the following car parks on Saturday 21 August 2021: A Newark Festival Parking Charge of £5.00 applies from 4pm on Saturday 21 August 2021 until 10am Sunday 22 August 2021. Riverside Car Park NG24 1BZ                 
Pay and Display or PaybyPhone location code: 803618 Riverside Arena Car Park NG24 1BN       
Pay and Display or PaybyPhone location code: 803616 Castle House Car Park 2 NG24 1BY         
Pay and Display or PaybyPhone location code: 803617 Castle House 3 NG24 1BY                       
Pay on Exit at payment Kiosk     Newark Lorry Park NG24 1BL                 
Pay at payment Kiosk inside the Ranch Café Building All of this information is on the NSDC website. Newark Festival Parking  NSDC web link - https://www.newark-sherwooddc.gov.uk/carparks/ The closest train station is Newark Castle Gate. Please double check rain timings (particularly on a return journey) as the last trains back to Lincoln and Nottingham may be before the festival ends. Newark North Gate is situated a 20 minute walk from the Festival site. Train times can be found here: https://www.thetrainline.com/ Taxi Pick up and Drop Off is located at the Town Wharfe Car Park 
Disabled Blue Badge Parking is located in the Tolney Lane car park. Public Transport information can be found here: https://www.newark-sherwooddc.gov.uk/transportandstreets/publictransport/

Question 16

Food & Drink

Accepted Answer

The bars will be operating a Token facility to purchase all drinks.    Tokens will be available to purchase at token booths situated thorughout the festival site and on entrance to the festival.   No food and drink can be brought in to the concert - (a doctor’s note will permit food/drink required for medical conditions). No bottles, cans or cardboard container drinks are allowed on the festival site – but don’t worry; there are plenty of food outlets and you will find something for all tastes to enjoy. Strictly no glass is allowed on the festival site. Alcohol is also not permitted. There will be a bar available to purchase alcohol. Anyone who appears to be under 25 will be asked to present a valid form of ID when purchasing alcohol.

Frequently Asked Questions