Liz Hobbs Group, LHG Live and Newark Festival (“we”, “our”, “us”) takes your privacy very seriously.
This Policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website(s) and website(s) owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this Policy.
The Liz Hobbs Group.com website, and Newark Festival.co.uk (“Site”) is owned by Liz Hobbs Group Ltd (LHG). We recognize that many visitors to our website(s) are concerned about the information they provide to us and how we treat that information. Our goal at Liz Hobbs Group is to make your experience to our website as good as it can be.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. The LHG website(s) complies with all UK national Laws and requirements for user privacy.
Gathering & Use of Information
In order to give website users the most robust experience possible, we may request information from you on a voluntary basis.
Where you provide personal data to Liz Hobbs Group, the data will only be used for the service you have requested. Your personal information may be used to inform you of any up and coming events, promotions and news from Liz Hobbs Group. We will not pass your information onto third-parties.
This website does not automatically capture or store personal data from visitors to the Site, other than to log the user's IP address and session information. This information is used only for the administration of the Site and in the compilation of aggregated statistics to measure the use of this Site.
This website utilises cookies. Cookies are text files that identify your computer to our server and provide us with non-personal statistical information about what you do on the website. You generally have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. If you refuse a cookie it may prevent the proper operation of the Site. When you first visit the Site you will be asked if you wish to accept that cookies will be used.
We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features. If you log into the website, application or a course as a registered user, your session cookie will also contain your user ID so that we can check which services you are allowed to access.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
We have included sharing buttons on our Site so that you can easily share our content on social networks. Cookies are set by Facebook, Twitter, YouTube, Instagram, Spotify, Google+ and a number of other existing and emerging social media platforms.
Should users wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.
How do we collect information?
LHG collects information when you directly give it to us (“Directly Provided Data”) or when you give us permission to obtain from other accounts (“User Authorised Data”)
We may collect data from you at a number of different points across the Site, and through the events we run including:
e-mail enquiries, contributions or your views to us;
entering into competitions;
registering to receive or download information or documentation; or
purchasing goods or services from us, including all ticketing transactions made through any ticket agent.
The information that you are asked to provide will vary depending on the reason for the collection. In some instances, for example, if you purchase goods or services from us, the provision of certain information will be mandatory.
Please note that if you choose to participate in any discussion forum on the Site you may disclose personal information about yourself to other participants. If you do so this is at your own risk.
When you sign up for our Site, purchase our products or communicate with us, you may choose to voluntarily give us certain information – for example, by filling in text boxes or completing registration forms. All this information requires a direct action by you at that time in order for us to receive it.
Depending on your settings or the privacy policies for other online services, you may give us permission to obtain information from your account with those other services. For example, this can be via social media or by choosing to send us your location data when accessing our website from your smartphone.
LHG will collect data from ticket buyers, via ticket agents and may contact you with event information or marketing messages about future events. You should ensure that you have updated your marketing preferences when purchasing your tickets, through these ticket agents.
LHG may also collect your data via SMS campaigns and competitions. When you enter any competitions you must provide marketing consent for any future marketing opportunities.
How long do we keep your data for?
LHG will not retain your personal information longer than necessary. We will hold onto the information you provide either while your account is in existence, or as needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms and Conditions, we may also retain some of your information for a limited period of time as required, even after you have closed your account or it is no longer needed to provide the services to you.
Collection & Management of Information
This Site is hosted on behalf of Liz Hobbs Group (“LHG”) in the UK by Root Studio of The Terrace, Grantham Street, Lincoln, LN2 1BD (“Root Studio”). As a result Root Studio may have access to and process the information that you provide to us on the Site.
Any data collected via the LHG website(s) will be accessible by the Site administrators, including Root Studio.
Root Studio use a US company (CodeGuard) to perform daily backups of the site. Please click here to see how CodeGuard protect your privacy
LHG will not sell or rent your personally identifiable information, gathered as a result of filling out the Site registration form, to anyone.
Choose How We Use Your Data
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
We will use your personal information:
If you become a customer of ours by purchasing goods or services from us we may send you further information that is related to your purchase, by post or e-mail, or contact you by telephone. If you do not wish to receive this information or be contacted please contact email@example.com.
We, our holding, subsidiary and sister companies and selected third-parties (such as our commercial partners) may like to send you marketing information, by post, e-mail, or SMS. We will only do this if you have indicated that you are happy to receive such information when you submit your details to us.
On occasions we may ask you to submit your views to us via a contact form, or survey. We will circulate the results of this internally for training and management purposes. We may also publish your views on this Site, or in other media. If you do not want us to do this, please let us know when you submit your views.
We may aggregate the information you send to us with other data (so that you cannot be identified from that data) and use that aggregated data for administrative purposes and/or share it with other people.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
You can verify the details you have submitted to LHG by contacting our customer services team firstname.lastname@example.org.Our security procedures mean that we may request proof of identity before we reveal information, including your e-mail address and possibly your address.
You can also contact us by the same method to change, correct, or delete your personal information controlled by LHG regarding your profile at any time.Please note however, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.
Feel free to update us on your details at any point by updating your preferences on any email communications you receive.
You can unsubscribe from receiving marketing emails from us by clicking the “unsubscribe” link at the bottom of any email. Once you do this, you will no longer receive any emails from us.
to respond to your enquiry;
to acknowledge any contribution that you may make;
to administer the relevant competition;
to send information to you;
to fulfil any contract that we may enter into with you;
for research purposes;
to send marketing information to you in accordance with the provisions set out below; or
for other reasonable purposes for which you have provided such information.
We will share your information with our affiliates and third-party service providers only if this is necessary or reasonably required for any of the purposes above. Such third-party service providers are not entitled to use your information for their own purposes. We may also share your information with our commercial partners for marketing purposes (in accordance with the paragraph entitled “How Liz Hobbs Group uses the information” above) if you have indicated that you are happy to receive such information. Some of these third-parties may be located outside of the United Kingdom, including in countries where data protection Laws might not exist or be of a lower standard than the EU. If you wish to opt out of this, please email email@example.com.
We are committed to protecting your privacy and we implement various security measures in relation to our processing and transfer of personal data. However, the nature of the Internet is such that the data may in some circumstances flow over networks without full security measures and could be accessible to unauthorised persons.
You can request a readable copy of the personal data we hold on you at any time. To do this, please contact us firstname.lastname@example.org.
Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our Policy may occur at any time. We will endeavour to publicise any changes.
Ticketing Terms & Conditions
LHG Live reserves the right to alter or vary the programme and/or ticket process due to events or circumstances beyond their control without being obliged to refund monies or exchange tickets.
Tickets are non-refundable and cannot be exchanged unless the event is cancelled, or postponed, or there is a material change to the event. A ‘material’ change is a change which, in our opinion, makes the event materially different to the event that any purchaser of a ticket could reasonably expect. A change to the artists performing at the event shall not be a material change. Refunds should be obtained from the point of purchase. Personal arrangements including travel, subsistence and accommodation relating to the event which have been arranged by you are at your own risk. LHG Live will not be liable for the payment or any compensation of personal expenses related to the event.
This event may be filmed and/or photographed. Attendance at our events affirms your consent to be used as a member of the event audience.
Please follow the instructions of the venue and event staff. LHG Live reserve the right to refuse entry to the venue at their discretion. Guests that cause a disturbance to others or fail to follow the instructions of the event staff may be removed from the event without refund.
All attendees require a valid ticket and/or wristband to gain entry. Children aged 16 and under must be accompanied by an adult at all times.
You may only leave and re-enter the venue during the event at the discretion of the event organiser or that of the venue management, with an appropriate pass-out. Otherwise, there will be no re-admission or pass outs of any kind.
The event venue operators, organisers, promoters, and artists cannot be held responsible for lost, stolen or damaged property, nor accidents resulting in injury occurring anywhere in, or outside, the venue during the event regardless of fault or reason, unless through the gross negligence of the offending party.
Guests are responsible for the security of all personal belongings.
Any prohibited items will be confiscated upon entry.
No professional cameras, video cameras or audio recording devices
No food or drink is permitted to be brought into the event - there will be various food outlets available offering a variety of food options to suit most dietary requirements. Empty plastic or reusable bottles sized 500ml or less will be permitted for refilling. Glass containers are prohibited (including perfume and aftershave).
Customers are permitted to bring a chair with them – this can only be used within the designated chair area.
No illegal substances can be brought into the site - anyone caught with illegal substance(s) will have their ticket made invalid and be reported to the relevant authorities, no refunds will be given.
Umbrellas are permitted on site; however, they must be taken down during the show.
No dogs are permitted, except assistance dogs.
Warning – Excessive exposure to loud music may cause damage to your hearing. Please note that pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may take place during some performances.
All outdoor events are standing, unless otherwise stated. You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.
Accessible tickets are available for each concert, and will be issued on a first come, first served basis. A copy of the accessible ticketing policy is available on request by emailing email@example.com.
It is our intention that our events are fully accessible for all. If you have any specific requirements regarding accessible provision, then please make us aware at least one month prior to the individual show being attended. Where possible we will make all reasonable adjustments to ensure your enjoyment of our events.
Tickets - Exchanges and Refunds
Tickets are non-refundable and cannot be exchanged.
Please note before buying tickets it's extremely important to double check all details and make sure you're 100% happy before going ahead.
All tickets purchased must be used by the ticket buyer and may be asked to produce proof of identity to enter the event. Failure to provide appropriate identification may result in refusal of entry.
All tickets must be purchased by one of the recognised ticket agents. Tickets purchased though any ticket re-sale sites may be refused entry. For more information please go to https://lizhobbsgroup.com/faq.
By purchasing a ticket, you, and all persons accompanying you agree to the aforementioned terms and conditions.
LHG Live hold the right to change these terms and conditions.
Exchanges & Refunds
We can't offer any exchanges or refunds. Please note: before buying tickets it's really important to double check all the event details and make sure you're 100% happy before going ahead.
By purchasing a ticket you, and all persons accompanying you agree to the aforementioned terms and conditions.
LHG Live hold the right to change these terms and conditions at any given time.